This Privacy Policy explains how Volyvo ("Volyvo", "we", "us"), a product operated by Aim One Click Digital Marketing, collects, uses and protects information when businesses use our platform and when their customers interact with the AI agents we provide. Contact: contact@volyvo.com.
1. Who this policy covers
- Clients: businesses that create a Volyvo account (for example restaurants, clinics, law firms, hotels, schools, gyms and salons) and the people who manage those accounts.
- End customers: people who contact a client through a Volyvo AI agent on the client's website, WhatsApp, email or phone.
For end-customer data, the client is the data controller and Volyvo processes that data on the client's behalf and according to the client's instructions.
2. Information we collect
- Account information: name, email address, password (stored hashed), business name, business type and contact details.
- Business content: information a client provides to train its agent, such as services, prices, opening hours, availability, policies, documents, images and web pages.
- Conversation data: messages exchanged between end customers and the AI agent, and details the end customer shares, such as name, email, phone number, the reason for contact and booking details.
- WhatsApp data: when a client connects a WhatsApp Business account, we receive data from Meta through the WhatsApp Business Platform, including the business phone number, WhatsApp Business Account ID, message templates, and messages sent to and from the client's number.
- Billing information: subscription and payment status. Card details are processed by our payment provider, Stripe, and are never stored on our servers.
- Technical data: IP address, browser type, device information and logs needed to operate and secure the service.
3. How we use information
- To provide the service: generating AI replies on behalf of the client, creating booking requests, capturing leads and sending notifications (for example booking confirmations by email or WhatsApp).
- To let clients view conversations, take over chats, and approve or decline bookings in their dashboard.
- To manage accounts, subscriptions, billing and customer support.
- To keep the platform secure, prevent abuse and comply with legal obligations.
We do not sell personal data, do not use client or end-customer data for advertising, and do not share one client's data with another client.
4. Meta Platform Data
Data we receive from Meta through the WhatsApp Business Platform is used only to provide the Volyvo service to the client who connected the account: receiving and replying to messages, managing the client's phone number and message templates, and showing conversations in the client's dashboard. We do not use Platform Data for any other purpose, and we handle it in line with Meta's Platform Terms and Developer Policies.
5. Service providers
We use trusted providers that process data only on our instructions to run the service:
- Meta Platforms: WhatsApp Business Platform (messaging).
- OpenAI: AI model provider used to generate the agent's replies and to understand uploaded documents. Data sent through its API is not used to train its models.
- Stripe: payments and subscriptions.
- Hosting and email providers: servers that store our application and database, and the email service we use to send notifications.
6. Data retention
We keep client data for as long as the account is active. Clients can delete conversations, contacts, bookings and uploaded content at any time from their dashboard. When an account is closed, or when we receive a valid deletion request, we delete the associated data within 30 days, except where we must keep limited records (for example invoices) to meet legal obligations.
7. Security
Data is encrypted in transit (HTTPS/TLS). Access tokens for connected accounts, such as WhatsApp tokens, are encrypted at rest. Access to production systems is restricted to authorized personnel.
8. Your rights
Depending on where you live, you may have the right to access, correct, export or delete your personal data, and to object to or restrict certain processing. Clients can exercise most of these rights directly in their dashboard. End customers can contact the business they spoke with, or write to us at contact@volyvo.com and we will help. See also our Data Deletion page.
9. Children
Volyvo is a business service and is not directed to children under 16. We do not knowingly collect personal data from children.
10. International transfers
Our service providers may process data in countries other than yours. When this happens, we rely on appropriate safeguards offered by those providers.
11. Changes
We may update this policy from time to time. We will post the new version on this page and update the date above. Significant changes will be communicated to clients by email.
12. Contact
Aim One Click Digital Marketing — Volyvo
Email: contact@volyvo.com